Terms & Conditions
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Merchant Suite — a product by Karpo Studio
Berlin, Germany
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Last updated: February 22, 2026
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1. General
1.1. These Terms and Conditions ("Terms") govern the use of the Merchant Suite application ("App"), developed and operated by Karpo Studio, based in Berlin, Germany ("Provider", "we", "us").
1.2. By installing, accessing, or using the App, you ("User", "you") agree to be bound by these Terms. If you do not agree, you must not use the App.
1.3. We reserve the right to update these Terms at any time. Changes will be communicated via email or in-app notification. Continued use of the App after changes constitutes acceptance of the revised Terms.
1.4. These Terms apply to all users, including free and paid subscribers.
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2. Description of Service
2.1. Merchant Suite is a software-as-a-service (SaaS) application that provides ecommerce plugins and widgets configurable throug a visual drag-and-drop editor.
2.2. The App is distributed through a third-party marketplace. Use of the marketplace is subject to its own terms and conditions, which apply independently of these Terms.
2.3. The App includes, but is not limited to, the following plugins: Free Shipping Bar, Shoppable Lookbook, Avatar Cart, Sticky Add to Cart, Rotatable Product Image, Product Picker, Recently Viewed Products, Collection Tags, and Product Ribbon.
2.4. Features and available plugins may change over time. We will make reasonable efforts to notify users of material changes.
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3. Account and Eligibility
3.1. You must be at least 18 years of age or the age of legal majority in your jurisdiction to use the App.
3.2. You are responsible for maintaining the security of your account and for all activities that occur under it.
3.3. You agree to provide accurate, current, and complete information and to update it as necessary.
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4. Subscription and Credits
4.1. The App operates on a credit-based subscription model. Each plugin requires a specified number of credits to activate.
4.2. Available subscription plans and their respective credit allocations and pricing are displayed within the App. Prices are listed in US Dollars (USD) and are inclusive of applicable taxes unless otherwise stated.
4.3. Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.
4.4. Credits are allocated per billing cycle and do not roll over to subsequent periods unless explicitly stated.
4.5. You may upgrade, downgrade, or cancel your subscription at any time. Changes take effect at the start of the next billing cycle.
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5. Payments and Refunds
5.1. Payments are processed through the third-party marketplace's payment infrastructure. We do not directly store or process payment card information.
5.2. All fees are non-refundable except where required by applicable law or as described in this section.
5.3. If you are a consumer within the European Union, you have the right to withdraw from a digital content purchase within 14 days of the transaction ("Widerrufsrecht"), provided that you have not begun using the service. By installing and using the App, you expressly consent to the immediate provision of the digital service and acknowledge the loss of your right of withdrawal once the service has been fully provided.
5.4. Refund requests outside the statutory withdrawal period will be evaluated on a case-by-case basis at our sole discretion.
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6. Permitted Use
6.1. You may use the App solely for its intended purpose: configuring and deploying ecommerce plugins on your website.
6.2. You shall not:
- Reverse-engineer, decompile, or disassemble any part of the App;
- Use the App to distribute malware or any harmful code;
- Resell, sublicense, or redistribute the App or its output without prior written consent;
- Use the App in any manner that violates applicable laws or regulations;
- Attempt to gain unauthorized access to our systems or infrastructure.
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7. Intellectual Property
7.1. All intellectual property rights in the App, including but not limited to its code, design, documentation, and branding, remain the exclusive property of Karpo Studio.
7.2. You retain ownership of any content (images, text, product data) you upload or configure through the App.
7.3. By using the App, you grant us a limited, non-exclusive license to process your content solely for the purpose of providing and improving the service.
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8. Data Protection and Privacy
8.1. We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and the German Telemedia Act (TMG/TTDSG).
8.2. Our Privacy Policy, available at [insert privacy policy URL], provides detailed information about data collection, processing, storage, and your rights as a data subject.
8.3. We act as a data processor for any personal data processed through the App on your behalf. You remain the data controller for your end users' data.
8.4. You are responsible for ensuring that your use of the App complies with applicable data protection laws, including obtaining necessary consents from your end users.
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9. Availability and Support
9.1. We strive to maintain the App's availability but do not guarantee uninterrupted or error-free service. Scheduled maintenance will be communicated in advance when possible.
9.2. Support is available via email at info@karpo.studio. We aim to respond to inquiries within 2 business days.
9.3. We are not responsible for downtime or disruptions caused by the third-party marketplace, hosting providers, or circumstances beyond our reasonable control.
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10. Limitation of Liability
10.1. To the maximum extent permitted by law, Karpo Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of the App.
10.2. Our total aggregate liability shall not exceed the amount you paid for the App in the 12 months preceding the claim.
10.3. Nothing in these Terms limits liability for damages arising from intent or gross negligence ("Vorsatz oder grobe Fahrlässigkeit"), injury to life, body, or health, or mandatory liability under the German Product Liability Act
(Produkthaftungsgesetz).
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11. Warranty Disclaimer
11.1. The App is provided "as is" and "as available." We make no warranties, express or implied, regarding the App's fitness for a particular purpose, merchantability, or non-infringement.
11.2. We do not warrant that the App will meet your specific requirements or that it will generate any particular business results.
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12. Termination
12.1. You may terminate your use of the App at any time by uninstalling it and cancelling your subscription.
12.2. We may suspend or terminate your access if you breach these Terms, with or without prior notice depending on the severity of the breach.
12.3. Upon termination, your right to use the App ceases immediately. Data associated with your account may be deleted after a reasonable retention period, subject to our Privacy Policy and applicable legal obligations.
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13. Third-Party Services
13.1. The App may integrate with or rely on third-party services (e.g., image libraries, payment processors, analytics providers). Your use of such services is governed by their respective terms.
13.2. We are not responsible for the availability, accuracy, or conduct of any third-party service.
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14. Force Majeure
14.1. We shall not be liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, or internet disruptions.
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15. Governing Law and Dispute Resolution
15.1. These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
15.2. If you are a consumer within the EU, you retain the benefit of any mandatory consumer protection provisions of the country in which you reside.